E-government: a powerful citizen management tool

E-government: a powerful citizen management tool

E-government, the term has become close at this time in Cuba, as part of the process of computering of society.

In the world, its emergence is the result of an exponential growth of the Internet and information technologies over the last 50 years or more.

Many experts consider that it is an attempt to modernize the relations (and services) between individuals and the authorities, through new rules and more modern management tools, precept on which its functionality is based in Cuba.

In our country, this tool is intended to achieve the interaction of the people with the government and its institutions, always oriented to the satisfaction of people’s needs, knowledge management and the achievement of a high general integral culture.

This has been stated on several occasions by the President of the Councils of State and Ministers, Miguel Díaz-Canel Bermúdez, who defines it as “an engine for the socio-economic development of the country and the participation of the people in decision-making”, since it allows for simplification of procedures and bringing the population closer to government bodies.

Although our nation is not a leader in this recently initiated practice, it must be recognized that its use favors a more efficient and effective administration, but above all participatory and democratic, which contributes to the achievement of a transparent government.

Currently all Cuban provinces apply the first stage of this project, with the presence of agencies and government in the citizen portal, providing useful information to the population, hence the importance of keeping these sites updated to achieve a good positioning.

In this way, as the Cuban President has well recognized, we will achieve that when searching on the Internet information on certain topics of the country or a specific territory, the first thing that will be seen will be our pages, and not distorted data or information manipulated by other digital sites.

In this sense, the experience of the RedPinar Citizen Portal stands out. After its presentation in December 2016, it turned Vueltabajo into the pioneer province in this type of experiment, aimed at improving the quality of life of the people through the use of new information and communication technologies.

Thus, today, in the westernmost province of Cuba, work is being done -as a pilot territory- on the provision of blended services in conjunction with the Provincial Directorate of Justice, the National Tax Administration Office and the Institute of Physical Planning, a practice that will later be implemented in other areas of the country.

This allows citizens to express their concern by e-mail and, in the same way, receive a response from specialists, a procedure that in the case of Justice takes less than 72 hours, to cite just one example.

However, much remains to be done. It is important to enter fully into the second stage, which envisages greater citizen participation in government procedures.

In addition, it is necessary to achieve a level of efficiency and quality in the service, which satisfies the needs of the users, as long as it transparently reflects the work of the different institutions and social programs.

Perhaps in this way we can achieve that electronic government, beyond facilitating all services, becomes a powerful management tool that includes the citizen in decision making.

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